Delighting the Client is the first instalment of the 'Caring for Clients' module. Part of the success of any practice is the happiness and loyalty of clients. This module explains the simple techniques you can use to delight the client by understanding the real needs of you clients. This presentation will compliment other courses from Chunk Training including; Winning New Clients and Communicating, Listening and Conversing.
This course is mainly aimed at veterinary receptionists regardless of experience however, this course is also appropriate for any other member of staff within the practice who communicates with clients.
What You Will Learn
Loyal clients are the back bone of any veterinary practice, however all clients should be treated with respect and feel part of the family and staff should be able to delight them on every visit. This course will evaluate why front of house staff are so important to the practice and describe why first impressions are crucial. The course will also look at the needs of the client with a consideration for leadership, relationship and transparency and finally how you can deliver excellence in your role.
About The Provider
The course is delivered by a virtual teacher who will deliver the content originally written by Liz Watkins (MRCVS). Liz qualified from the University of Bristol in 1982 and took the opportunity to purchase a small practice with two vets in 1990. Over 30 years Liz built up the practice to have 9 vets across three sites and the practice was very successful. Aside from her clinical interests, client satisfaction has always been a passion of Liz's and she has always strived to deliver the highest quality of care to both the pet and the owners.