Is it an Emergency is the fifth instalment of the module 'Caring for Clients'. Every phone call that comes in could be an emergency, or it could be urgent, or it could simply be routine. The course offers a guide to efficiently rate client's calls as in some cases a matter of minutes can make all the difference. This presentation will compliment other courses from Chunk Training such as Endoparasites and Ectoparasites.
This course is aimed at non-clinical staff, especially the client care team. A lthough it is likely that a receptionist will be the one to take the call, other non-clinical staff who may happen to pick up the phone, such as practice/office managers, would benefit from this course,
What You Will Learn
A client rings and says 'My dog is coughing', do you know what to ask next? This course will explain the difference between emergency, urgent and routine calls, and how to respond appropriately in order to determine how quickly the pet needs to be seen. It will also look at the most common emergencies with advice on how to make the pet comfortable and transport them to the practice.
About The Provider
The course is delivered by Liz, a virtual teacher who will deliver the content originally written by Liz Watkins (MRCVS). Liz qualified from the University of Bristol in 1982 and took the opportunity to purchase a small practice with two vets in 1990. Over 30 years Liz built up the practice to have 9 vets across three sites and the practice was very successful. Aside from her clinical interests, client satisfaction has always been a passion of Liz's and she has always strived to deliver the highest quality of care to both the pet and the owners.