Referrals and Second Opinions is the fourth instalment of the module 'Caring for Clients'. Referrals and second opinions can be a complex procedure in a veterinary practice with a Code of Conduct being set by the RCVS to provide a framework for the standards required in professional practice. Although the Code is aimed at veterinary surgeons, an understanding of the principle is helpful for all staff. This presentation will compliment other courses from Chunk Training including; Debt Control, and Bereavement.
This course is aimed at non-clinical staff within the practice, especially receptionist who need to ensure they understand the basics of the Code of Conduct. It can also serve as useful refresher course to ensure knowledge of the Code of Conduct is up-to-date.
What You Will Learn
Referrals and Second opinions are a common part of practice, they may be internal or external referrals or your practice may need to accept a referral. The course explains why a referral maybe needed as well as the protocols which need to be followed to ensure best practice. The course will also explain the potential ethical dilemmas which may be attached to referring.
About The Provider
The course is delivered by Howard, a virtual teacher who will deliver the content originally written by Liz Watkins (MRCVS). Liz qualified from the University of Bristol in 1982 and took the opportunity to purchase a small practice with two vets in 1990. Over 30 years Liz built up the practice to have 9 vets across three sites and the practice was very successful. Aside from her clinical interests, client satisfaction has always been a passion of Liz's and she has always strived to deliver the highest quality of care to both the pet and the owners.