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Chunk Training, online CPD, practice management, receptionist, veterinary CPD -

Tackling the misinformed client and winning them over.   So, I find myself sat here after listening to a piece on LBC recently as I am now ‘of age’. The article was explaining why there has been a surge in measles in the USA (300 cases in January 2019 alone) and why it is of such a concern. Partly to blame is social media allowing a lay person to convince other lay people not to vaccinate their children with MMR due to the link with autism (cheers Dr Mr Wakefield). Unfortunately there is an international cohort who believe that vaccines...

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Chunk Training -

Staff training in this area is key as they need to be tactful but firm without being too gruesome about the reality of puppy farming. Vets should be more proactive when they suspect a puppy from a farm and front of house should have a good knowledge of signs which the owner should look out for when buying a puppy.

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Chunk Training, mental health, receptionist, veterinary, wellbeing -

If you are new to practice, here is a rundown of what the Christmas Cull is...it is where you will find an increased number of people coming in for a put to sleep in the few weeks prior to Christmas and there are a few theories as to what is going on, I would say that they are all correct.

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Chunk Training, practice management, receptionist, veterinary CPD -

Whilst you’re behind the scenes, do you know what is happening on the front stage?

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Self-Compassion If your compassion does not include yourself then it is incomplete Jack Kornfield This is one of those phrases that is easy to say but very difficult to do. In my face to face compassion fatigue training I ask those attending to take a selfie over lunch and then in the afternoon we use it for a self-compassion exercise. It’s very simple, I ask them to take out the picture, look at it and then say something, nice, kind and encouraging to themselves. Easy? Well apparently not! People genuinely cannot think of anything to say, won’t speak or sometimes...

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